You are responsible for your order once the package arrives at the
supplied delivery address. It is not always necessary for the card
holder to sign for any goods ordered. We cannot be held responsible if
the package goes missing once delivered. If any goods are received
faulty or damaged you must notify us within 7 days of receiving them
(via email) quoting your order reference.
Deliveries are usually made by either the Fedex or UPS. We are unable to give instructions to the couriers with regards to leaving items elsewhere such as with neighbours or in garden sheds. If, when ordering, you left instructions to this effect we must apologise as this is not possible.
Orders placed outside of normal business hours, will of course be processed on the next available business day.
We can only deliver to UK addresses. Please note we do not refund postage
Your order may be delayed if there are any unexpected stock shortages. (You will be notified by e-mail or telephone if this is the case).
Your order may also be delayed if we fail to get authorisation for payment for your order. (We run independent security checks which include postcode matching, user surnames & card usage patterns. These checks are essential to prevent credit card fraud).